John Smith in the central admissions department, checks Anne's identity (via the ULN) in the applications database, so that he knows which Admissions Officer was in charge of the selection process. He passes on the email request to Jane in the Law Department.

Jane receives the email, checks Anne's details in the applicant database and refers to the details of the selection.

Jane reviews the comments from the Admissions Tutor, including the scoring sheet and notes. From this information she notes that although Anne did meet the minimum requirements for the course and seemed a strong candidate in a very large field, the Tutor had a reservation about Anne's ability to express ideas clearly and effectively, specifically regarding why she wants to study Law. She calls up an email template for feedback enquiries from the university back office system and completes the relevant free text section. The template also includes standard information, which includes the suggestion that she seeks IAG support.

Jane sends the email to Anne.

Jane attaches a copy of the email to Anne's electronic records and ticks a box to indicate that personalised feedback has been sent, so that an audit trail is maintained.

Anne receives Jane's email. She stores the information in her ePortfolio.