Narrative

If the Admissions Officer has an email address, reply will be by email. If not, reply will be by letter. In each case the Admissions Officer will use a template that is specific to the feedback process, which contains standard information relevant to all feedback. The Admissions Officer will refer to the notes in the applicant's record and will give information, which is personalised, fair and legal.

Conditions

• Preconditions Email address or postal address received.
• Successful end condition Finished feedback communication.
• Failed end condition
• Primary Actors Admissions Officer; back office system
• Secondary Actors
• Trigger Electronic records analysed by Admissions Officer.
• Included Use Cases None

Main Flow: email

1. Admissions Officer reviews applicant's record.
2. Admissions Officer checks for email address or postal address.
3. Admissions Officer retrieves email template from back office system.
4. Admissions Officer writes personalised section of the feedback email. Use case ends.

Alternative Flow: letter

1. 3.1 Admissions Officer retrieves letter template from back office system.
2. 4.1 Admissions Officer writes personalised section of the feedback letter. Use case ends.