Narrative
If applicants telephone the university for feedback, they are referred to the university website and asked to contact the central admissions department by email or letter. On receipt of a written request for feedback the central admissions department acknowledges receipt.
Conditions
- Preconditions Request is made by email or letter.
- Successful end condition Acknowledgement of receipt of request is sent by the central admissions department to the applicant.
- Failed end condition Request received but not acknowledged.
- Primary Actors Central admissions department; HE applicant
- Secondary Actors
- Trigger HE applicant sends a request for feedback to the central admissions department.
- Included Use Cases None
Main Flow
- Applicant emails the central admissions department with a request for feedback.
- Central admissions department acknowledges receipt by sending a standard email response.
Alternative Flow: telephone enquiry
- 1.1 Applicant telephones the central admissions department with a request for feedback.
- 1.2 Central admissions department refers applicant to website and asks for written request.
- 1.3 Applicant emails the central admissions department with a request for feedback.
- 2. Central admissions department acknowledges receipt by sending a standard email response.
Alternative Flow: letter rather than email
- Applicant writes a letter to the central admissions department with a request for feedback.
- Central admissions department acknowledges receipt by posting a standard letter.
