Use Case Description - Make request for feedback

Name of Use Case: Make request for feedback

Project: Applicant feedback scoping study

Author	Alan Paull
Creation Date	20 Feb 07
Last Update Date	29 Mar 07
Version	1.0
Diagram	Use case diagram

Description
The applicant makes a request to the HR Department for feedback.

Narrative

If applicants telephone the HR Department for feedback, they are referred to the company website and asked to contact the Department by email or letter. On receipt of a written request for feedback the Department acknowledges receipt.

Conditions

Preconditions	Request is made by email or letter.
Successful end condition	Acknowledgement of receipt of request is sent by the HR Department to the applicant.
Failed end condition	Request received but not acknowledged.

Primary Actors	Job applicant; HR Department
Secondary Actors

Trigger

Job applicant sends a request for feedback to the HR Department.

Included Use Cases

None

Main Flow


1. Applicant emails the HR Department with a request for feedback.
2. HR Department acknowledges receipt by sending a standard email response.


Alternative Flow: telephone enquiry


1.1 Applicant telephones the HR Department with a request for feedback.
1.2 HR Department refers applicant to website and asks for written request.
1.3 Applicant emails the HR Department with a request for feedback.
2. HR Department acknowledges receipt by sending a standard email response.


Alternative Flow: letter rather than email


1. Applicant writes a letter to the HR Department with a request for feedback.
2. HR Department acknowledges receipt by posting a standard letter.