Use Case Description - Write feedback

Name of Use Case: Write feedback

Project: Applicant feedback scoping study

Author	Alan Paull
Creation Date	26 Feb 07
Last Update Date	29 Mar 07
Version	1.0
Diagram	Use case diagram

Description
The Admissions Officer writes a letter or email to the applicant.

Narrative

If the Admissions Officer has an email address, reply will be by email. If not, reply will be by letter. In each case the Admissions Officer will use a template that is specific to the feedback process, which contains standard information relevant to all feedback. The Admissions Officer will refer to the notes in the applicant's record and will give information, which is personalised, fair and legal.

Conditions

Preconditions	Email address or postal address received.
Successful end condition	Finished feedback communication.
Failed end condition

Primary Actors	Admissions Officer; back office system
Secondary Actors

Trigger

Electronic records analysed by Admissions Officer.

Included Use Cases

None

Main Flow: email


1. Admissions Officer reviews applicant's record.
2. Admissions Officer checks for email address or postal address.
3. Admissions Officer retrieves email template from back office system.
4. Admissions Officer writes personalised section of the feedback email. Use case ends.


Alternative Flow: letter


3.1 Admissions Officer retrieves letter template from back office system.
4.1 Admissions Officer writes personalised section of the feedback letter. Use case ends.