As I talk to institutions through the PG XCRI-CAP roll-out, this, and other data matters, are clearly on everyone's minds. The majority of institutions I speak to not only recognise that their information systems need work, but are actively in the process of trying to improve them. But Universities are very special beasts that are battling not only with varying data from often wildly different Schools or Faculties with different needs, but also all the legacy processes that have built up (certainly in some instances) over hundreds of years. There's no quick and simple way to shove a database in the middle of all that and make it better - unpicking each individual department's needs and processes and creating something that works smoothly for an entire University is a mammoth task, though it certainly can be done.
This is where I feel that new entrants to the market have an unfair advantage. Brand new organisations are small, and (especially given that they will know exactly what is required of them from day one) can put processes and systems in from the start, which will do what they need. Universities just can't compete with that. Not that all Universities are working from scratch, but even the ones with good systems already in place will have to make changes to fit to the new requirements from on high, and turning a ship in full steam is not an easy task.
Once the new systems and processes are in place, I think the Universities have more than enough expertise to hold their own, but I'd hate to see them slighted because of such an unfair comparison.
For more information on how XCRI-CAP can create a consistent, accurate message from your website across to aggregators see the XCRI website or contact me at firstname.lastname@example.org.
For more information on business process re-design, see our Process Re-Design and Service Design pages.